Contact Information

Email: support@yoururbanova.com

Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: 10:00 AM - 4:00 PM EST

Frequently Asked Questions

Orders & Shipping: Most orders ship within 1-3 business days. You'll receive tracking information via email once your order ships.

Returns & Exchanges: We offer hassle-free returns within 30 days of delivery. Items must be unworn and in original condition.

Product Questions: Need help with sizing, materials, or care instructions? Our team is happy to provide detailed product information.

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We Value Your Feedback

Your experience matters to us. Whether you have a question, concern, or just want to share your thoughts, we're all ears. Expect a response within 24 hours during business days.