Help and Questions
Shipping & Delivery
How long does shipping take? We offer standard shipping (10-12 business days) and express shipping (5-7 business days) across Canada. International shipping times vary by destination (7-14 business days).
Do you offer free shipping? Yes! We offer free standard shipping on orders over $100 CAD within Canada.
Do you ship internationally? Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
Returns & Exchanges
What is your return policy? We accept returns within 14 days of delivery for unworn items in original condition with tags attached. Jewelry must be in unopened packaging.
How do I start a return or exchange? Contact us with your order number and we'll provide a return authorization and instructions.
Are return shipping costs covered? Return shipping is the customer's responsibility unless the item is defective or we made an error.
Product Information
Are your jewelry pieces hypoallergenic? Our moissanite and gold-plated jewelry pieces are nickel-free and suitable for sensitive skin. Specific material details are listed on each product page.
How do I choose the right shoe size? We recommend referring to the size chart on each product page. If you're between sizes, we suggest sizing up for comfort.
Are your bags genuine leather? Product descriptions specify material composition. We carry both genuine leather and high-quality vegan leather options.
Orders & Payment
What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, and PayPal.
Can I modify or cancel my order? Contact us immediately and we'll do our best to accommodate changes before the order ships.
How do I track my order? You'll receive a tracking number via email once your order ships. Use this to monitor your delivery status.
Product Care
How do I care for my jewelry? Store pieces separately in a dry place, avoid contact with perfumes and lotions, and clean gently with a soft cloth.
How should I care for my leather bag? Keep away from direct sunlight and moisture. Use a leather conditioner periodically and store in the dust bag provided.